The Problem
Before implementing Easy Collect, businesses often faced challenges in managing and collecting unpaid bills from customers. Some of the key problems identified were:
Delayed transaction confirmations: Businesses experienced delays in receiving confirmation alerts for transactions, leading to uncertainty and potential cash flow issues.
Inefficient collections management: Existing systems and procedures for collections management were often complex and time-consuming, resulting in inefficiencies and increased administrative burden.
The Solution 👌🏽
Based on the research findings, the solution was to develop Easy Collect, a user-friendly payment collection platform that offers the following features:
Instant Transaction Confirmation: Easy Collect ensures that customers receive instant transaction confirmation alerts, providing them with peace of mind and reducing confusion.
Streamlined Collections Management: The platform incorporates efficient systems and procedures for managing collections, enabling businesses to track and collect unpaid bills more effectively.
Design a mobile and web app for easy access to collections anywhere,
The Impact 🤝🏽
The implementation of Easy Collect had a significant impact on Mintyn's payment collection process. The key outcomes and benefits included:
• Enhanced Customer Experience: Customers appreciated the prompt transaction confirmation alerts, leading to increased trust and satisfaction with Mintyn's services.
• Streamlined Collections: The efficient collections management systems and procedures implemented through Easy Collect resulted in reduced delays and errors in tracking and collecting unpaid bills.
My contribution 😉
As the Lead designer, my role was to oversee the design process of the Easy Collect mobile and web app. I was responsible for everything from wireframing to user testing and creating high-fidelity prototypes. Throughout the project, I collaborated closely with the product team to understand the user needs and goals. Based on this understanding, I created wireframes and prototypes that accurately reflected these needs. Additionally, I conducted user testing to ensure that the designs were user-friendly and aligned with the expectations of the target audience.
